Privacy Policy

    Last Updated: [Current Date]

    Start 2 Finish Plumbing ("we", "our", or "us") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and manage your personal information.

    1. Information We Collect

    We may collect personal information that is reasonably necessary for our business activities, including:

    • Name, address, email address, and telephone number
    • Property details and service history
    • Payment and billing information
    • Information provided through our website contact forms

    2. How We Collect Information

    We collect personal information directly from you when you:

    • Contact us by phone, email, or through our website
    • Request a quote or book a service
    • Provide feedback or leave a review

    3. Use of Personal Information

    We use your personal information to:

    • Provide plumbing services and respond to your enquiries
    • Process payments and issue invoices
    • Communicate with you regarding appointments and service updates
    • Comply with legal and regulatory obligations, including NSW Fair Trading requirements

    4. Disclosure of Personal Information

    We do not sell your personal information. We may disclose your information to:

    • Our employees and contractors for the purpose of providing services
    • Third-party service providers (e.g., payment processors, IT support)
    • Regulatory bodies or law enforcement if required by law

    5. Data Security

    We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Information is stored securely in electronic or paper format.

    6. Access and Correction

    You have the right to access the personal information we hold about you and request corrections if it is inaccurate. To request access or correction, please contact us using the details below.

    7. Contact Us

    If you have any questions or concerns about our Privacy Policy, please contact us at:

    Start 2 Finish Plumbing
    Liverpool, NSW 2170
    Phone: 0438 331 929

    TAP TO CALL — 0438 331 929